Terms & Conditions
Shop
Payment
-Payment can be made via Paypal.
-We accept all currencies via Paypal. We only accept sterling for cheque payments.
-Orders are dispatched once we have received full payment.
Delivery
-A confirmation of your order will be sent to you via email on acceptance of your order.
-We deliver to all countries.
-Delivery is made within 7 days in the UK and within 28 days outside the UK.
-At an extra/relevant cost there is an option to have order sent via airmail to ensure quicker delivery.
-Receipt of goods: It is your duty to check items/parcel on arrival and notify us immediatly if anything is amiss.
-Shortages:Shortages or breakages must be notified in writing or by email within 3 working days of delivery.
Returns, Refunds and Cancellations
-Items must be returned in a re-saleable condition and restocking of unwanted goods will be credited less 25 %.
-Refunds will be made by same method used to pay for items. In case of Paypal payments, the refund will be minus a 3% surcharge.
-Refunds will be made within 30 days max.
-Cancellations must be made within 7 days of date of order via email. If you have received the product you must pay for P&P to return the item. Once we have received it you will be given a refund as above.
Complaints
-In the rare event of a complaint, please contact us immediately by telephone or by e-mail and we will do our up most to resolve the problem.
Acceptance of Terms and Conditions
-The placing of an online order denotes the knowledge and acceptance of these terms and conditions.
B&B
All B&B prices include self serve breakfast. Use of the kitchen for anything else is £5 per booking, per day.
Checking-in time is 4pm
Checking-out time is 11am
These times can be flexible and are negotiable with Juliet
Payment
-Payment can be made via Paypal or Cheque.
-We accept all currencies via Paypal. We only accept sterling for cheque payments.
-Please note that we cannot accept e-cheques if the booked stay is dated before potential clearence of the e-cheque.
-Bookings are confirmed once we receive Payment in full or as 50% deposit.
-All oustanding amounts are payable on arrival.
Refunds and Date Transfers
-50% deposit is non-refundable but Transferable.
-In the event that a date cannot be attended, the whole booking can be transferred to another date.
-Tansferring dates or making alterations once the booking has been made will incurr a 10% -of-total admin charge per room changed.
Confirmation and Booking Details
-You will be sent a confirmation email once your deposit/full amount has been settled.
-All standard B&B charges include a self-serve breakfast.
-Check-in time is 4pm.
-Check-out time s 11am.
Acceptance of Terms and Conditions
-The placing of a Booking denotes the knowledge and acceptance of these terms and conditions.
Therapies
Therapies can be booked in advance via phone or email.
Therapies are subject to the therapist availability.
There is a 10% admin charge for every therapy booked, to a maximum of £20, whichever is the lesser amount.
We require this 10% as a deposit to secure the booking.
You will be sent a confirmation therapy schedule once your depsosit has been paid.
Payment
-Payment can be made via Paypal or Cheque.
-We accept all currencies via Paypal. We only accept sterling for cheque payments.
-Please note that we cannot accept e-cheques if the booked date is before potential clearence of the e-cheque.
-Bookings are confirmed once we receive Payment in full or as 10% deposit.
-All oustanding amounts are payable on arrival.
Refunds and Date Transfers
-10% deposit is non-refundable but Transferable.
-To change the date of the confirmed booking, we must receive notification no less than 48hours prior to the booking. If we receive an alteration after this time the 10% depsoit is swallowed and the altered booking is treated as a new booking with a 10% admin charge aplicable.